Terms and Conditions
When purchasing an American Heart Association course, you agree...
…to hold harmless any instructor, facility, training site, or center for any injuries or illnesses that occur during the training process and these same entities are not responsible for the student's actions after the completion of their training program. Should a course/session not be able to occur or postponed officially by the training organizer, instructor or facility due to a/an act(s) of God, including but not limited to weather or an issue relating to a pandemic, students will be accommodated in the next available session based on availability without additional charge. Any student who fails to show for their reserved session at their scheduled time for any reason, regardless of if they've previously stated they will not be attending, will be considered a no-show and will forfeit any amount paid; the student may re-enroll for a future session at full cost. Due to the nature of certifications, no refunds will be provided under any circumstances. No partial credit or credit of any type will be given at any time for any reason. There may be a fee for any student who wishes to voluntarily change their reserved session time or date. All students acknowledge that the advance cognitive learning component may be a separate purchase if not provided by the student's employer or school, and/or if not already completed for this specific certification cycle, depending on the certification and eligibility. It is mandatory that the cognitive learning be completed and a new cognitive learning is required each and every time a student attempts certification. Please complete the separate cognitive element prior to your scheduled on-site time: Basic Life Support, Heartsaver First Aid CPR AED, or Heartsaver CPR AED. Students are responsible for completion of the advanced cognitive learning regardless of technical issues. A laptop, smartphone, tablet or similar device with internet and camera capabilities is required to certify. When a student enrolls, they acknowledge that the payment for a certification program is only for the official certification itself and not a specific method or style; national course requirements may change over time and deviations from course protocols and/or student-requested changes to delivery or required curriculum will not be honored. Certification courses may utilize the latest smart technology or advanced practical equipment such as computer-assisted devices and a voice-assistant-mannequin, as well as new curriculum guidance such as remote skills verification observation over camera, in combination with expert instructor monitoring, to create a high-quality resuscitation education experience fulfilling all mandatory certification requirements. The demonstration of skills and measurement of proficiency may occur over a camera with an instructor in a different location. Basic Life Support does not include any first aid certification. CPR certifications are used for a variety of purposes, including, but not limited to, state licensure, employer requirements, and college/university degree completion. CPR certifications are used for licensure, employment, and academic purposes. Enrollment reserves a training seat, instructor time, equipment, certification processing, and administrative resources. Failure to attend, arrive on time, remain for the full course, or complete all required components — including no-shows — does not constitute a cancellation and does not relieve payment responsibility; accordingly, no refunds, credits, or rescheduling are provided. Any payment reversal, charge dispute, or unresolved billing matter results in the account being treated as unpaid, and all training, certification cards, records, and verification services may be suspended or cancelled until resolved, regardless of attendance or completion. Certification status reflects account standing at the time of inquiry and may be relied upon by third parties who independently verify credentials. Initiating a dispute does not eliminate contractual obligations; documented attendance and transaction records are used in issuer reviews, and fraud-prevention and compliance procedures are maintained to protect program integrity. No enrollment, training, or certification issued under an unpaid account — past, present, or future — is valid for employment, academic, or licensure purposes. Students are solely responsible for enrolling in the correct certification program that they require. Students agree to receive emails and text messages regarding their specific certification enrollment and procedure updates; message and data rates may apply. The use by any person, including a student, of any electronic listening or recording device in any classroom without the prior consent of the instructor is prohibited. I understand my course may be recorded by the training provider for fraud prevention and training purposes. The training provider has the sole discretion on whether to allow participation based on a variety of factors, including, but not limited to, compliance with the curriculum, professionalism, stated intentions, and previous history. Should the training provider decide that a participant is no longer eligible to attend, complete the course, or be issued a course completion card, the training provider may, in its sole discretion, cancel current participation.
The American Heart Association strongly promotes knowledge and proficiency in BLS, ACLS, and PALS and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the American Heart Association, and any fees charged for such a course do not represent income to the Association.
